Customer Technologist

Web OCC Bolsa de trabajo cdmx

Bolsa de trabajo

Job Description
Role Summary:

The Customer Technologist provides courteous and prompt provision of operational support relating to assigned application systems. This includes mitigating customer impact of issues, initiating action to determine root causes, and implementing problem resolution.

Primary Responsibilities:

Provide technical and procedural consistency within a team focused on troubleshooting and problem-solving client system performance and functionality concerns
Assist in the reduction of the number of incidents as well as decreasing resolution times by providing high-level trouble shooting on technical issues
Respond to client’s basic system questions and how-to inquiries
Analyze data to support global trade operations of clients
Apply corrective solutions to meet client’s supply chain needs
Communicate with clients to provide excellent customer service at all times
Work as part of an international team of software analysts
Following standards and influencing continuous improvement of standards
Assist with production of technical documentation for assigned tasks and projects
Other duties as assigned
Technical /Professional Skills & Competencies:

Essential Skills:

Support experience with an emphasis on providing excellent service in a customer care role
Superior analytical, problem solving and troubleshooting skills
Exceptional attitude towards customer service
Ability to work independently and in a team environment
Excellent verbal and written communication skills
Awareness of programming concepts and database usage
Familiarity with Internet-based applications
Capable of multi-tasking in a fast-paced environment
Technology Used:

Web-based software platforms
Microsoft suite

Bachelor’s degree in Computer Engineering/Computer Science, Information Technology or Math
Relevant technical certifications preferred but not required
Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

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